Assort Health has raised $26 million to expand its specialty-specific AI platform built for handling patient calls. First Round Capital and Chemistry co-led the round, with support from Quiet Capital and healthcare-focused investors.
This brings the company’s total capital raised to $26 million. The new funds will help Assort grow its AI-powered solution that tackles long hold times and scheduling mistakes in healthcare.
AI-Powered Scheduling That Cuts Hold Times and Boosts Accuracy
Assort Health’s research revealed a major gap in patient experience. On average, people wait over 30 minutes to book an appointment. Even worse, 20 million patients each year end up scheduled with the wrong doctor.
The startup is changing that with its 24/7 voice AI assistant. Unlike traditional call centers, the platform answers calls instantly, books appointments correctly, and updates patient records—all without human intervention.
The results are impressive. At Peninsula Orthopaedic Associates, call wait times dropped from 11 minutes to just one within 30 days of launching the AI. More patients got booked with the right doctor, faster than ever.
Voice AI That Understands the Complexity of Healthcare
Assort’s AI isn’t a generic bot—it’s designed specifically for healthcare. It syncs with electronic health records, checks insurance, and follows specialty-specific rules for scheduling.
The platform adapts to each clinic’s needs. Whether it’s a single-location dermatology practice or a multi-clinic orthopedic group, Assort’s voice AI fits right in. It works like a skilled operator, not a script-based system.
With a 99% scheduling accuracy rate and a 90%+ resolution rate, the platform proves that automation doesn’t mean compromise. It prevents common errors like misrouted referrals and missed insurance details.
Real-Time Access to Care, Powered by AI—and Trusted by Investors
Founders Jon Wang and Jeff Liu have deep experience in AI and healthcare. They’ve worked at top institutions like Stanford, Apple, and Meta. Their mission is simple: make healthcare more accessible through smarter tools.
Investors are fully on board. Bill Trenchard of First Round Capital said he hasn’t seen this kind of growth since his earliest investments. Kristina Shen from Chemistry added that real-time voice AI is ready for prime time—and Assort is leading the way.
With millions of calls handled and thousands of providers using the system, Assort Health is redefining patient access. Its AI doesn’t just automate—it transforms how people connect to care.
