Disputed.ai, a leading AI-driven chargeback management platform for enterprise merchants, has successfully raised $1.12 million in seed funding. This investment will fuel the company’s efforts to redefine how large-scale merchants handle chargebacks through intelligent automation and cutting-edge AI technology
Founded by former merchants and technologists who personally experienced the inefficiencies of traditional chargeback processes, Disputed.ai leverages AI-powered intelligence to streamline dispute resolution. The platform is built to cater to large merchants processing between 1,000 to 100,000 chargebacks monthly, eliminating the need for an extensive operational team while enhancing efficiency and recovery rates.
Scaling AI-Powered Chargeback Management with New Funding
“Our background as merchants motivated us to develop Disputed.ai,” stated Shawn Kelley, Co-Founder and CEO. “We built the solution we wished existed—one that uses AI at multiple levels to make smart decisions about which chargebacks to contest and how to fight them. Our success in increasing win rates and recovery validated our approach, and this funding enables us to scale rapidly and introduce our technology to more enterprise merchants.”
Disputed.ai already partners with high-dispute industries such as live entertainment and ticketing, where chargebacks pose significant operational and financial challenges. By utilizing AI automation and deep industry expertise, the company has demonstrated remarkable performance, recovering 25% more revenue in Q4 than a major competitor and 13% more than another industry leader.
A Strategic AI-Driven Approach to Chargeback Recovery
Beyond recovery rates, Disputed.ai distinguishes itself through strong client relationships, positioning itself as both a software provider and a strategic partner. Its AI-first approach allows businesses to handle thousands of chargebacks without the need for a large operational workforce, enabling companies to focus on growth rather than dispute management.
“AI allows us to rethink chargeback management from first principles,” explained Andrew Hart, Co-Founder and CTO. “Once we integrate with a client’s data, we see a significant and continuous improvement in their win rates, showcasing the real impact of AI-powered automation.”
“Our goal is to make dispute management effortless, scalable, and highly effective,” added Kelley. “This funding enables us to accelerate our expansion, push the boundaries of AI-driven chargeback resolution, and help merchants recover more revenue with reduced operational costs.”
With this latest investment, Disputed.ai is poised for significant growth, offering enterprise merchants a smarter, more efficient approach to chargeback management. By helping businesses recover more revenue while reducing operational overhead, Disputed.ai positions itself as a game-changer in the ever-evolving fraud and dispute landscape.
